After several reports of the replacement Galaxy Note7 phone being faulty, Samsung and the U.S. Consumer Product Safety Commission have issued a recall on all Galaxy Note7s. All cell phone companies have been told to pull them off the shelves and to stop all sales.
The following is a list of reported incidents so far, all involving Galaxy Note7 phones that were replaced:
– A Kentucky resident suffered lung damage after his phone filled his bedroom with smoke on Oct. 4
– A Note7 caught fire on a Southwest Airlines flight on Oct. 5
– A woman in Taiwan noticed that her phone was emitting smoke in her pocket on Oct. 7
– A 13-year-old girl in Minnesota suffered a burn on Oct. 7 when her phone became extremely hot under her thumb
– A Virginia man reported that his Note7 caught fire on his nightstand and filled his room with smoke on Oct. 9
“Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available.” ~ Samsung Press Release
Customers can exchange their Galaxy Note7 for another Samsung smartphone, receive bill credit up to $100 at certain retailers, or obtain a refund at the point of purchase.
Because of these incidents, Samsung is also offering fire-resistant packages to its U.S. customers as a precaution against fires or explosions until the phones can be returned to the retailers.
Samsung has discontinued the production and sales of the Galaxy Note7.