How to Exchange your Recalled Samsung Galaxy Note 7

Samsung has issued a voluntary recall and exchange of Galaxy Note 7s due to faulty batteries. The recall only applies to the Note 7s that were sold before September 15, 2016.

The lithium-ion batteries in the Galaxy Note 7s are faulty. The batteries overheat quickly, causing them to catch fire. This chain reaction has caused at least 26 burn injuries and there have been reports of 55 cases of property damage, including car fires and a garage fire.

If you have a Galaxy Note 7, you can check the IMEI or serial number with Samsung to find out if your phone can be exchanged.
If your phone can be exchanged, you have three options:
– Exchange your current Galaxy Note7 for a new one that’s been approved by the Consumer Product Safety Commission no later than September 21, 2016
– Exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge
– Contact the store you bought the Galaxy Note 7 from and to obtain a refund

For instructions on how to find the IMEI and serial numbers, how to check them with Samsung, and more specifics on the exchange program, click here:

“Our number one priority is the safety of our customers. We are asking users to power down their Galaxy Note7s and exchange them as soon as possible,” says DJ Koh, President of Mobile Communications Business, Samsung Electronics.

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